We are looking for an organised, proactive and forward-thinking Operations and Admin Coordinator with an interest in using digital tools and automation to improve systems and processes to support the day-to-day running of the service.

This is not a traditional admin role. It is ideal for someone who is confident using digital tools, improving systems, keeping things organised, and helping a service run smoothly behind the scenes.

You will play a key role in ensuring our systems, records and processes are efficient, up to date, and support the delivery of high-quality care. This role will also involve identifying opportunities to improve systems and processes, including exploring digital and AI-based automation and solutions to increase efficiency.

• Support the recruitment and onboarding of new staff, ensuring all documentation is completed and organised.

• Maintain and update staff records, including training, competencies, supervisions, compliance, team meeting notes and records

• Assist with care administration, including onboarding new clients, care review documentation and system updates.

• Assist with care management including roster management and updates, maintain and improve internal trackers and systems, ensure records are accurate, compliant and up to date.

• Support the organisation to remain regulatory compliant including audits, documentation.

• Proactively identify opportunities to improve processes and implement more efficient ways of working including the use of digital tools and automation.

• Support with financial administration, including expenses and financial tracking

• Manage the collection and organisation of client and staff feedback for quality and evidence purposes

• Support in managing day-to-day operational queries and escalating issues where required

• Communicate professionally and warmly with clients, families and the team when required

• Client Care Companion role (as outlined in this job description) as required to ensure a consistent and smooth service for our clients.

• Any other duties required by the business to support the smooth running of the service

• Previous experience in an administrative, coordination, operations role with the ability to manage systems and processes is preferred.

• Highly organised with strong attention to detail.

• Forward-thinking, with a keen interest and experience using digital tools, systems and AI to improve efficiency and implement automation to streamline administrative tasks.

• Excellent skills using digital systems and highly competent in Microsoft Office (Word, Excel and PowerPoint) is essential.

• Ability to adapt quickly to new systems and processes within a fast-paced environment.

• Experience improving processes and making systems more efficient.

• Strong communication skills with a warm and professional approach.

• Proactive and able to work independently, taking ownership of tasks and following them through to completion.

• Able to use initiative and work proactively both independently and as part of a team

• Able to work in a fast-paced environment, manage competing tasks, prioritise effectively and remain organised under pressure.

• Professional and discreet when handling sensitive information.

• A genuine interest in supporting the delivery of high-quality, person-centred care for older people, and creating a positive and well-supported experience for the team

• Someone who takes pride in high standards and is aligned with our focus on delivering outstanding care.

• Strong communication skills in English, both written and verbal.

• Excellent time management skills with a proactive approach to problem-solving.

• We are not looking for a traditional admin, but someone who enjoys improving systems and helping a service run efficiently to get the best outcomes for our clients and team.

• This position offers an exciting engaging work environment where organisational excellence and innovation is highly valued. The successful candidate will play a vital role in supporting operational success through streamlining processes and using digitalisation to enhance our service.

People are at the heart of Bronte House. We care deeply about our team and your overall wellbeing.

We’re committed to ensuring we provide a culture that cares about both our clients and our team; an environment where you can grow and thrive. That’s why we’ve invested in developing a unique and industry-leading benefits package as outlined here. It’s how we care for you, whilst you care for others.

This role is subject to DBS and reference checks. Sponsorship is not available for this role and all candidates must have a Right to Work in the UK.

A full UK driving licence and access to your own vehicle is required.

Bronte House Group is committed equality, diversity and inclusion, and promoting equal opportunities in employment and in the workplace. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, please do get in touch.