Complaints Procedure

We always aim to provide a high standard of care in all our services. Our Clients’ views are important to us and help to ensure our services are consistently meeting people’s needs. If you are unhappy with any of our services, have a suggestion or feedback on how we can improve, it is important that you let us know. We would be happy to discuss this with you further and work to put things right.

If you would like to make a formal complaint, our Complaints Procedure can be accessed via the link below. We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide. We treat all complaints in confidence.