You will be personally supporting our clients to live purposeful and fulfilling lives within the comfort of their own homes. You’ll provide kind, compassionate and discreet support in line with our client’s wishes so they can continue to live their life to the full, on their terms.

We offer bespoke support tailored to each individual so your role will be diverse and varied, no two days will be the same. Whatever it is, we’re there to support each individual however they need us in a kind, respectful and dignified manner so they can keep doing the things they love and enjoy.

In addition to the Client Care Companion responsibilities (outlined below), as a Senior team member, your role also includes helping to support our team to deliver the highest quality care. This includes but is not limited to:

• Support with initial assessments - to ensure our clients have a seamless onboarding experience in line with CQC expectations including supporting to develop personalised care plans.

• Undertake care reviews - to ensure the ongoing needs and preferences of our clients are met, and any changes to care plans are made in a timely manner.

• Support to drive high quality care and outstanding experiences – gather feedback, undertake audits, drive safety in care and other compliance practices, and develop and drive new and innovative ideas and initiatives to enhance the lives of our clients.

• Support our team of Care Companions - to ensure everyone is inspired and enabled to deliver the highest quality support for example, induction and training as part of The Bronte House Training Academy, mentoring, team member recognition, undertaking competencies, supervisions, spot checks and other initiatives to drive the highest quality care.

• Lead and champion Bronte House values and approach to care as well as day to day operations, policies and procedures - whilst adopting a kind, open and approachable leadership style which supports personalised care and support, and ensuring you lead by example at all times.

• Take part in on call as part of the senior team.

• Support with operational admin to ensure operational and CQC compliance.

• Other duties and tasks as required to meet the business needs of Bronte House.

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• Ensuring the people we serve receive outstanding care every day that is tailored to each unique individual, enriching their lives, exceeding expectations and promoting independence, choice, dignity and respect. It’s our uncompromising commitment to quality.

• Enabling people to live their best lives every day by proactively engaging in meaningful conversation, supporting people to maintain interests and hobbies, promoting health and wellbeing, keeping in touch with loved ones, ensuring enjoyable mealtime experiences, and accompanying people to social engagements, appointments, and The Bronte Club, for example.

• Providing companionship and emotional support

• Supporting people with day-to-day living such as mobility support to ensure safety and independence, meal preparation, cleaning, laundry, shopping, caring for pets, running errands, and gardening.

• Assisting with medication including collecting prescriptions.

• Assisting with personal care including for example support with bathing, dressing, toileting, oral hygiene (in due course).

• Assisting to manage someone’s schedule, and provide transport for appointments and social engagements.

• Building strong relationships and effectively communicating with the wider circle of care to ensure the highest quality of care such as healthcare professionals, multidisciplinary teams, family, friends, and other people who are important in our client’s lives

• Ensuring each person’s care plan is followed, and daily care records are accurately updated to ensure our care and support meets their unique needs and preferences.

• Ensuring leadership are informed of any changes to a client’s condition, needs and other information

• Ensuring that you positively contribute and work with the wider team at Bronte House by upholding our strong values and culture of teamwork and continuous improvement.

• Working in a professional, polite and positive manner in accordance with best practice, regulations, industry and company standards, as well as promoting and safeguarding the welfare of our clients.

• Contributing to the wider development of Bronte House to ensure we deliver the highest quality care for example, attending The Bronte Club events, providing operational support as required, attending team meetings and training.

• Attending team meetings and undertaking ongoing training and professional development to ensure you’ve the skills and knowledge to deliver high quality care.

The list is not exhaustive list of duties and tasks. The job holder may be required to undertake other duties or tasks to meet the needs of the business. The job description is subject to regular review and appropriate modification.

• A naturally caring attitude and inspiring approach to leadership which is underpinned by kindness, empathy and patience is crucial for this role. To look after people and deliver exceptional care, you need to naturally care about others. We can’t teach you this.

• An uncompromising commitment to quality, driving and promoting best practice.

• A strong customer service mindset with a friendly, positive, ‘can-do’ outlook whilst always wearing a smile.

• A flexible and proactive approach so you can adapt to and address different situations quickly - no two people are the same, no two days are the same.

• To be open to learning opportunities and looking at how we can do things better so we continuously improve our service for clients and the team.

• The ability and desire to build relationships and a rapport with our clients by establishing personal connections and showing an interest in their lives, as well as the wider team and circle of care as part of our ‘one team approach’.

• Excellent communication skills including both verbal and written English, as well as the confidence communicating with people at different levels.

• Understanding of and commitment to maintaining client confidentiality.

People are at the heart of Bronte House. We care deeply about our team and your overall wellbeing.

We’re committed to ensuring we provide a culture that cares about both our clients and our team; an environment where you can grow and thrive. That’s why we’ve invested in developing a unique and industry-leading benefits package as outlined here. It’s how we care for you, whilst you care for others.

This role is subject to DBS and reference checks. Sponsorship is not available for this role and all candidates must have a Right to Work in the UK.

A full UK driving licence and access to your own vehicle with appropriate business insurance is required

Bronte House Group is committed equality, diversity and inclusion, and promoting equal opportunities in employment and in the workplace. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, please do get in touch.